| Support Our software works straight out of the box, but if you do need technical assistance we offer a wide variety of ways for you to get in touch. Find an Answer Review our frequently asked questions at http://response.ambrit.com/profile/faq to find answers to questions about using Profile™. Our database of answers is regularly updated. Call Us Our customer support lines are available Monday through Friday, 9:00 AM to 5:00 PM GMT. The international support number is +44 (0) 1442 866294. Please ensure you have your support reference ID to hand. Ask a Question Submit a question to our support staff at http://response.ambrit.com/profile or email at support@ambrit.com. Chat to Us Use your favourite Instant Messaging application to talk directly to our support team. We also offer support using voice over IP (VOIP) and video conferencing.
Download Software Get the latest version of Profile™ from our web site at http://www.ambrit.com/profile/download. Maintenance releases are freely available to all customers. Customers with a support contract can download the latest feature release. Product Manuals The electronic manuals that came with Profile™ provide detailed instructions to help you use the product effectively. The Profile™ product manuals in either PDF (readable in Adobe Acrobat) or HTML format are available for downloading at http://www.ambrit.com/profile/manuals. Complimentary Support Ambrit software includes unlimited complimentary telephone support within the first 30 days of product ownership. The complimentary support starts from the day the product key is first issued. If the product has been purchased by a system integrator on behalf of an end user, the complimentary support starts from when the system integrator is issued with the product key. Extended Support Plan An extended support plan extends the software's 30 days of complimentary support to one, three or five years of support via phone, email, chat or web and provides you with long term peace of mind. We recommend that you purchase an Extended Support Plan when you first purchase your Ambrit software to take maximum advantage of the coverage the plan provides. Get direct telephone access to Ambrit's own technical support group, the people who know Profile™ best. Just one phone call can help resolve most software related issues. Our representatives will help troubleshoot any issue connected with the Ambrit software and if possible, we may be able to help with some server, network and flowcomputer issues too. The support contract provides:
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Profile™ Configuration Manual rev 1 |